Exchanges Policy

• All hand-woven and hand-crafted products are produced by weavers and artisans in villages, mostly at their homes
• Unevenness in weaves, prints, minor slubs in fabric and slight variation in color are expected outcomes of an authentic craft process. These variations are typical characteristics of any handcrafted product and are not to be considered as damage or defects
• URVA’S is a marketplace and its sellers comprise of small master weavers, co-operatives and artisan entrepreneurs. As small businesses, while they strive hard to make and sell authentic handmade products to their customers, it is difficult for them to accept returns from customers, as the products are often not returned in original condition to the weaver. Due to this, the product cannot be resold again and it is a huge loss for them.

Procedure for Exchanges:

• Exchanges will be processed within 7 business days of receipt of products in good condition.
• Once we received the product our address Our Team checks Quality of these products. Apart from anything not as per products as previous conditions Like Price tag, box, packing conditions we CAN NOT ELIGIBLE FOR PROCEED Exchanges.
• It may take up to 3 weeks after the product is dispatched to the seller.
• URVA’S reserves the right to deny refund in case of soiled or damaged products
• Exchanges will be isuued only by Online no other medium.