Returns & Exchanges
Attention Please......
Dear Customer, if you’re considering Returns, Refund & Exchanges our products, please note the following:-
Return Policy:
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- Urva’s accepts returns only if a wrong product or a damaged product is delivered
- We do not offer return policy you can only exchange product.
- Exchanges are encouraged only on a case-to-case basis with the customer having a genuine reason for such requests.
- The product needs to be in unused and unsoiled condition with original packaging, the price tag intact and folds should be original.
- Customers wishing to return or exchange the product must contact us within 2 days of receipt of the product which is being returned or exchanged with supporting photos of the product mentioning the reason for return or exchange.
Our team must receive and authorize your return request, then only you can ship the merchandise back to us. Customer have to return by a any renouned courier, courier charges will borned by customer.
- Once you Place Exchange again the same order will be not eligible for refund.
- Please mention your order number in the subject line to help us quickly process your request
- Customers need to fold & pack the product neatly in the package and courier the product to the seller.
- Customers will need to ship the product connect with us on email.
- Product purchased on any Discount/Offer/Sale are NOT ELIGIBLE for return, exchange or refund.
- Once we received the product our address Our Team checks Quality of these products. Apart from anything not as per products as previous conditions Like Price tag, box, packing conditions we CAN NOT ELIGIBLE FOR PROCEED RETURN & EXCHANGE.